We are regularly adding new features to our InterpreterLine platform, driven by our customers (Language Service Providers) needs and requirements as they use this intelligent telephone interpreting platform. Below is a list of recent new features that you may find useful. MITON customers can access all of our new features and those that are currently in development, in the New Features report, that is located in the Main Menu screen listed under the ‘Docs’ section.
Access can now be given to LSP’s Clients or to the Site of a Client so that they can view data specific to them.
This is a new report that enables the analysis of calls for a specific language, per week. You can filter the report by both the language and the date range.
Originally, the statistics in these reports were calculated from the time the Client first dialled into the system. Which means the time they took to identify themselves and their requirements was included in the calculations.
Now the statistics are calculated from the time they have identified their requirements, or the time they were put through to an Operator. This means the statistics are a more accurate indication of how long it took the system to find an Interpreter, or Backup Agency.
Our ILClient app is enabled for both Apple and Android devices. Designed to enable the LSP’s client Site/Department to quickly connect to an interpreter without needing to remember the access codes and telephone numbers each time they want to used, once they have registered (registration is required once only). Easy to download and intuitive to install and use.
This feature allows you to set whether a client session is recorded and whether a recording warning is played. Recording can be set on or off for the whole of the LSP clients site or on a per client or per site basis. Some settings need to be applied by the System Administrator.
A new report that enables the analysis of calls for a specific language, per week that can be filtered by language and date range. The report can be found in the report menu in the ‘Analysis’ Menu area.
This is a new report, in the reports menu, that now has LSP’s client totals added and a grand total.
This is an additional filter on the Interpreters Mail report that can be found in the Mail List sub-menu area.
We all know that very occasionally a client can have a bad experience with an Interpreter. Now, with this new feature you can ensure that client will never be connected to that interpreter again. This feature can be activated on the Client Update form.
Originally developed for use in our Face-to-Face booking system, this feature enables location of interpreters to be determined relative to a postcode of an LSP’s client.
To speed up the insertion and updating of LPS’s Clients and Sites, a single location textbox has been added to the system, that means a client address can be cut and pasted into the Location textbox.
This is a new report that gives an analysis of an LSP’s spend with a back-up agency. Where the LSP has multiple backup agencies the report lists all the minutes and expenditure for all agencies.
The ‘Sessions Report’ now has new filters that enable the report to be set to only include Sessions that included an Operator, or went to a Backup number.
A new help icon has been added to the ‘Sessions Report’ that lists the reasons that an LSP’s client may have been connected to an Operator.
With this feature, the LSP can control whether to put a caller through to a Backup Agency if no language has been accepted, or not.
This is an open ‘Call Notes’ field that can be used to add notes, such as a purchase order number or a patient code etc, when LSP’s client calls are connected to an Operator.
LSP’s clients can now leave feedback one the quality of the call to an Interpreter, rating them from 1 to 5. This facility is optional and can be added or removed. This feature is also available via our ILClient App. There is a detailed explanation of how to add or remove this feature in our New Features report once logged into the Telephone Interpreting System and is worth reading before applying this new feature.
Interpreters can be sorted and filtered by County in this report, which is helpful when allocating interpreters for a face-to-face meeting.
This feature was implemented to help interpreters answer an incoming call in a professional manner as defined by the LSP. A custom voice prompt can be played when the call is put through to the interpreter, for example ‘ Thank you. Please introduce yourself with your name and your 5-digit PIN code. This feature has to be added by the System Administrator.
This feature enables an LSP’s client Site, to automatically be connected to an Operator and be automatically identified without the need for a Site PIN. We do this by allocating a specific unique telephone number to a Site.
Agencies can charge different rates for different languages, so it makes sense that LSP’s may wish to select different back-up agencies for different languages. This feature enables multiple back-up agencies to be allocated on the InterpreterLine platform.
Preferences can now be set for each LSP’s client, as to whether they want to be connected to interpreters using a Landline, or Mobile or with no preference.