InterpreterLine

//InterpreterLine
InterpreterLine 2018-10-12T17:41:55+00:00

An Intelligent Telephone Interpreting Platform for Language Service Providers and Translation Agencies

Does this apply to you?

  • You are a Language Service Provider or Translation Agency, have access to a pool of interpreters and you want to start your own agency for telephone interpreting
  • You have your own telephone interpreting agency but want to become more efficient
  • You want to maximise your profits
  • You want to be able to operate 24 x 7
  • You have a ‘mishmash’ of solutions that are no longer working well or you have outdated or manual in-house systems
  • You don’t want to make a substantial financial investment to achieve the above

InterpreterLine is for you!

MITON’s InterpreterLine platform,  provides the framework to enable companies that offer interpreting to set themselves up as a translation agency or language service provider, so that they can manage and operate a telephone interpreting service in a competitive manner.

If you are currently using one of the large service providers to provide your clients with a telephone interpreting service,  then by using our intelligent online platform, with your own interpreters you can by pass them and run a more cost effective business.

With a low investment to get started, this product can significantly reduce your internal administration overheads and puts you back in control, connecting your clients with a qualified interpreter in seconds – and we help you with the process.  If you already have interpreters that are currently providing face to face, you can use these interpreters, via our system to provide telephone interpreting.

The platform processes millions of minutes per year, trouble free – a reliable technology – your clients and customers don’t need any special equipment to operate the service.  Calls are processed automatically and faster than an operator could facilitate and of course operates 24/7.

Using Miton’s InterpreterLine platform means you can concentrate on operating your business and leave the technology to us.

MITON does not recruit Interpreters, but if you are looking for additional work, we may be able to pass you on to our clients.  Please email interpreters@miton.co.uk

We are pleased to support the translation industry through our memberships of these Associations:

       

No Obligation Demonstration and/or Configuration Assessment

Call or email Miton today on +44 1923 286501 and tell us what you want.
We can send more detailed information and/or set up a demo so the you can try before you buy.   

A Complete and Simple Solution

  • Professional & Reliable – Fully-automated telephony platform ensures minimum time-wastage and maximum efficiency, leading to improved profit.
  • Ease of Accessibility – available 24 hours a day, 365 days per year and covering as many languages as you wish to include.
  • Minimal Administration – designed to operate with the minimal of operator involvement.
  • Client Access can be un-managed, or Operator managed. When un-managed, client inters PIN code followed by language code and it then automatically connected to the next available registered interpreter. When managed, the operator controls the flow of calls using an intuitive Web browser-based interface. This means the Operator(s) can be office or home based.
  • Interpreter Registration via telephone dial in
  • Rapid Response – Connects your clients with a qualified Interpreter in seconds
  • Cost Effective – Use either our on-line service or purchase your own customer site equipment.
  • Interpreter and Operator Efficiency Monitors – enables you to monitor and therefore manage the efficiency of your Interpreters and Operators.
  • Customisable to fit your specific needs.

Back Office Administration Interfaces

  • Administration Interfaces let you manage the commercial aspects of your business, including customers and Interpreters.
  • Interpreter availability can set via Web Interfaces
  • Billing and performance reports
  • Call statistics and response analysis

   

Telephone Operator Interfaces

  • Receive client calls and have complete management of the call
    • Select the chosen language
    • Connect to interpreter
    • Add third party participant if required
  • Agent follows on-screen prompts to process the call enabling nonspecialist Agents to operate the system
  • Automate the identification of available interpreters for the requested language and automatically launch a call to them.
  • Automatically conference the client, interpreter and operator together. Once the Operator has confirmed the service is proceeding satisfactorily then they are at liberty to leave the conference while the client and interpreter continue to be connected. The Operator is then free to handle further calls from clients.
  • The application will continue to monitor the call and when complete will collect call details for billing purposes.

Detailed reports and statistics are available to the provider:

  • Interpreter performance readily monitored
  • Billing reports to a fraction of a second are produced by the system.
  • Call statistics and response analysis
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